We want you to be happy with every book you buy from us. Many of our titles are second-hand, and we describe the condition of each one as accurately as we can. If something isn't right, please let us know and we'll put it right.
Returns & Refunds
Changed your mind?
If you're not happy with your purchase for any reason, you can return it within 14 days of receiving it. Just let us know by email at [email address] with your order number, then send the item back to us within 14 days of telling us.
Items must be returned in the same condition they were sent. Return postage is paid by you, and we recommend using a tracked service, as we can't be responsible for items lost on the way back to us.
Item not as described or damaged?
If your item arrives damaged, or isn't as described on our website, please contact us within [14/30] days of receiving it. We'll arrange a refund or replacement where available, and we'll cover the cost of return postage.
A photo of the damage or problem helps us sort it out quickly.
Digital items
Because digital downloads can't be returned, we're unable to offer refunds once a download has started. If a file won't open or is faulty, please contact us and we'll send a replacement or give you a refund.
Refunds
Once we receive your return, we'll check it and refund you within 14 days. Refunds go back to the original payment method (card or PayPal).
If you're returning an item because you changed your mind, we'll refund the item price and the original standard delivery cost. If you chose a more expensive delivery option, the extra cost isn't refundable.
Overseas orders
Customers outside the UK are welcome to return items on the same terms. Please note that any customs charges or import duties paid on delivery are not refundable by us.
Questions?
If you have any questions about a return, just get in touch at [support@militaryhistorybooks.com] and we'll be happy to help.